Job Summary

We’re looking for someone who loves working with people and who is an amazing problem solver. This position is responsible for responding to customer inquiries, requests, and order follow up. If selected, you would be responsible for customer support and coordinating the handling of the resolve of customer concerns on a timely basis.

Job Responsibilities

• Handle and coordinate the handling of customer service inquiries by phone, email, and online.
• Responsible for order entry systems data and other related customer service procedures.
• Provide introductory information to new customers via email, mail, phone, and online.
• Ensure that customers are satisfied with products or services and troubleshoot common issues.
• Follow up with customers to secure feedback/testimonials to check on satisfaction with the goal of helping to improve customer support.
• Provide information about additional products or services to customers.
• Explore and determine the quickest, most efficient ways to answer a customer’s questions.
• Work with a team of other customer service or sales reps and other departments to find appropriate solutions.
• Responsible for any other duties as assigned by the Manager.
• Must be knowledgeable of and adhere to the Company's policies and procedures.
• Demonstrate a commitment to safety, company policy, ethics, integrity, and legal compliance.

Key Skills

• Exceptional people skills including good listening, communications, negotiating, and problem-solving skills.
• Excellent communication skills, both verbally and written.
• Exceptional interpersonal and customer service skills.
• Good analytical and problem-solving skills.
• Outstanding multitasking skills, highly organized, and good time-management skills.
• Be able to answer a high volume of incoming calls and emails daily.
• Ability to collaborate well as a team player and ability to work independently.
• Attentiveness and patience under pressure.
• Be detail-oriented and able to read and understand spreadsheets.
• Be self-motivated, proactive with a positive and assertive attitude. 
• Proficient in computer tools – email, PDFs, Excel, Word.

Experience

• 3-5 years of related on-the-job experience required.
• Possess strong computer skills and understanding of spreadsheet software.
• Comfortable working independently with little or no direction.
• Excellent interpersonal communication skills. 
• Bilingual in English and Spanish is preferred.

Education

• High school graduate or equivalent.