PRIVACY POLICY

PRIVACY POLICY

1. Introduction

This Privacy Policy describes how MyPrintEasy ("we," "us," or "our") collects, uses, and protects your information when you visit our website, create an account, place an order, upload files, or otherwise interact with our services (the "Services").

MyPrintEasy operates as an eCommerce platform for custom printing and related services, including file uploads, proofing, production, and shipping.

2. Information We Collect

A. Information You Provide

We collect information when you:

  • Create an account
  • Place an order
  • Request a quote
  • Upload files
  • Contact customer support

This may include:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Company name
  • Job title
  • Order details and specifications
  • Uploaded artwork, designs, or production files

B. Payment Information

Payments are processed securely through third-party payment processors.

  • We do not store full credit card details
  • Payment processors handle sensitive financial data in compliance with industry standards

C. Information Collected Automatically

We use tools such as Google Analytics and similar technologies to collect:

  • IP address
  • Browser type
  • Device type
  • Pages visited
  • Time spent on pages
  • Referral source

These tools use cookies and similar tracking technologies.

More information:
https://policies.google.com/privacy

D. Client Files & Uploaded Content

We collect files you upload for printing, including:

  • Artwork
  • Logos
  • Packaging designs
  • Custom print files

These files are necessary for proofing, production, and order fulfillment.

E. Client Data for Fulfillment (If Applicable)

For services such as mailing or fulfillment, you may provide:

  • Mailing lists
  • Customer contact data
  • Distribution information

In these cases:

  • We act as a service provider / data processor
  • We process data only according to your instructions
  • We do not use this data for our own marketing
  • We do not sell this data

You are responsible for ensuring compliance with applicable laws (CAN-SPAM, TCPA, etc.).

3. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Manage your account
  • Generate quotes and manage projects
  • Create proofs and production files
  • Communicate order updates and support
  • Deliver products and coordinate shipping
  • Improve website performance
  • Analyze traffic and usage trends
  • Send marketing communications (if you opt in)
  • Comply with legal obligations

4. Orders, Quotes & Transactions

  • Quotes are non-binding estimates
  • Orders become binding after checkout and confirmation
  • Production begins after payment and/or proof approval

5. Client Files & Content

All uploaded files:

  • Remain the property of the customer
  • Are used only for:
    • Proofing
    • Production
    • Order fulfillment
    • Customer support

We treat all files as confidential and limit access to authorized personnel.

6. Data Retention

We retain:

  • Account and order data as necessary for business operations and legal compliance
  • Uploaded files and production data for up to one (1) year after order completion, unless longer retention is required

You may request deletion of your data, subject to legal and operational requirements.

7. Sharing of Information

We may share information with:

  • Payment processors
  • Production partners
  • Shipping carriers
  • IT and hosting providers
  • Analytics providers
  • Professional advisors (legal, accounting)
  • Government authorities when required

All partners are expected to maintain confidentiality and appropriate safeguards.

We do not sell personal information.

8. Data Security

We implement commercially reasonable safeguards, including:

  • Secure checkout processes
  • Restricted access to sensitive data
  • Password-protected systems
  • Secure storage environments

However, no system is completely secure.

9. California Privacy Rights

Under the CCPA, California residents may:

  • Request access to their personal information
  • Request deletion of their data
  • Request correction of inaccurate information
  • Request information about data categories collected

We do not sell or share personal information for cross-context behavioral advertising.

To submit a request:
info@myprinteasy.com

We may verify your identity before processing requests.

10. Children's Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children.

11. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for their privacy practices.

12. Cookies & Tracking

We use cookies and similar technologies to:

  • Enable essential website functionality
  • Analyze site usage
  • Support marketing and advertising (if applicable)

Users can manage preferences through our cookie consent banner.

13. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted with a revised Effective Date.