Turnaround time is determined by product/project, when order is placed, if final proof is requested, and shipping instructions. Production of your order begins one business day following the day the order is placed for orders placed by 3:00 p.m. (Pacific Time). Orders placed after 3:00 p.m. will incur an additional business day before production begins. If a proof is requested, production will then begin one business day following receipt of the final approval of said proof if such approval is received by 3:00 p.m. (Pacific Time). Production time can vary based on the product/project and can take from 1-5 days. Once production is complete, product will be shipped the next business day according to specified shipping instructions. Final approval will only be accepted in written format. No verbal approvals will be accepted. If we are unable to print your files because they do not conform to our file requirements, production will be delayed. Saturdays, Sundays, and holidays, as well as shipping are not considered when calculating turnaround times. Although we make every possible effort to turn jobs around in the estimated times offered, we will not credit customers if a job runs past the estimated turnaround time.TURNAROUND TIMES ARE AN ESTIMATE, NOT A GUARANTEE! In case of delay caused by technical difficulty, rush charges will be refunded or waived where applicable. However, technical difficulty will not justify an order cancellation.